Elyo works with you to improve comfort and service quality for your tenants on a day-to-day basis, which constitutes a real challenge for public housing bodies.
Supporting you with implementing a quality approach
Elyo very clearly falls under the framework of a committed Quality policy: ISO 9001: 2000 certification for all of its entities, and the establishment of a Quality Management System. In concrete terms, in co-operation with its customers and in relation to the services it is assigned, Elyo implements Quality Assurance Plans aimed at guaranteeing both their satisfaction and the satisfaction of their tenants.
Responsiveness that serves our customers
Elyo is committed to responding to customers’ and tenant’s expectations within the shortest possible timeframe. This efficiency is based on professional local teams that are ready to responsd as quickly as possible, and on the implementation of suitable tools (Elyodirect, Smartphone).
Listening and developing
With a view to ongoing progress, Elyo’s approach is based on listening attentively to its customers’ expectations and monitoring their satisfaction through surveys. Elyo provides its customers with advice and information about regulatory and technological developments, and is committed to them by proposing avenues for improvement via progress plans.